BigBoss - Trade Forex on up to 2222 Leverage and CFD

【Fourth Report】Updated on October 30, 2026

Dear Customers

Thank you for trading with BigBoss.

We extend our sincere sympathies to customers who incurred losses in the relevant transactions due to the unauthorized access to "Onamae.com Desktop Cloud" service provided by GMO Internet, Inc..

In addition to the compensation procedures for customers affected by this incident, we have also decided to distribute ex-gratia payment to the accounts of eligible customers as follows:

■ Ex-gratia Payment Details
・Grant Content:
(1) Cash equivalent to 10% of the loss incurred in the relevant transactions
(2) The full amount of bonus credit lost in the relevant transactions

・Distribution Time:
Sequentially reflected in customers' trading accounts starting on 2nd November, Mon 03:00(GMT+0).
※You can check the balance reflection status via the Trading History on your MyPage, and the credit bonus reflection via the “Credit” field on MT4/MT5.

We once again express our deepest sympathies to the customers affected by this incident.
If you wish to check the details of this incident or the status of the external investigation regarding the transactions, please continue to contact the designated support desk established by the service provider, GMO Internet, Inc. directly.

We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding and cooperation.


【Third Report】Updated on October 27, 2026

For customers who were using copy trading through a MASS Account, we have decided to provide full compensation, including bonus credit, for any unauthorized transactions or unforeseen losses incurred as a result of this incident.

If you identify any transactions that may have been affected or believe you have suffered losses related to this matter, we kindly ask that you contact our Customer Support Desk at your earliest convenience.

Upon receiving your inquiry, we will review the relevant trading activity , and promptly process the compensation procedures.

We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding and cooperation.

【Second Report】Updated on October 26, 2026

The service provider, GMO Internet, Inc., has issued an official announcement regarding compensation procedures and other measures related to any losses incurred as a result of trading activities associated with this incident.

We kindly ask that you review the official announcement below for further details and contact the designated support desk directly should you require assistance regarding the compensation process or related inquiries:
https://www.onamae.com/news/article/11598


【Initial Report】 Updated on October 21, 2026

On October 21, 2026, GMO Internet, Inc. announced that unauthorized access by a third party had occurred in its “Onamae.com Desktop Cloud” service, resulting in the installation of malicious programs on the server environments of some customers.

In light of this announcement, to ensure the security of our customers’ accounts and assets and to prevent further damage, we strongly recommend that all customers—whether or not they are currently using the aggected service—immediately implement the following security measures.

For further details regarding this incident, please refer to the official announcement from GMO Internet, Inc.
https://internet.gmo/news/article/246/

【To Customers Using “Onamae.com Desktop Cloud”】

If you are currently using this service, please take the following actions immediately to prevent further damage:
・Disconnect from your VPS
・Change your trading password and MyPage password
・Review the official announcement from the service provider (GMO):
https://internet.gmo/news/article/246/

【To All Customers (Guide to Changing Passwords)】

To enhance account security, we strongly recommend that all customers change their passwords.

■ Password Change Procedure
(1) Log in to MyPage, click the user icon in the top right corner of the screen, and select "Change Password."
(2) Select the account you wish to change. (※For security reasons, we strongly recommend changing the password for all accounts you hold.)
(3) Enter your “New Password” and “Confirm Password,” then click the【Change】button.
(4) An email titled【BigBoss】Reset Password will be sent to your registered email address.

■ Important Notes on Password Settings
・Avoid easily guessable strings: Refrain from using strings that others can easily guess, such as your name, date of birth, or phone number.
・Use a complex combination: Set a complex password that is difficult for third parties to decode by combining uppercase and lowercase letters, numbers, and symbols.
・Prevent password reuse: Do not reuse past passwords or passwords from other services.
・Enable two-factor authentication (recommended): To ensure stronger security, we strongly recommend that you also set up “2-Step Verification (Login).”

We apologize for the inconvenience and appreciate your understanding and cooperation in protecting your valuable assets and personal information.

If you have any inquiries, please contact our Customer Support Team

Starting from 31 October 2026 (Sat), the market trading time will change to Winter Time.
(The following table is listed as GMT 0)

[Forex Major, Forex Minor]
22:05 (Sun) - 22:00 (Mon)
22:05 (Mon) - 22:00 (Tue)
22:05 (Tue) - 22:00 (Wed)
22:05 (Wed) - 22:00 (Thu)
22:05 (Thu) - 22:00 (Fri)

[Forex Exotic (excluding USDSEK)]
23:00 (Sun) - 22:00 (Mon)
22:05 (Mon) - 22:00 (Tue)
22:05 (Tue) - 22:00 (Wed)
22:05 (Wed) - 22:00 (Thu)
22:05 (Thu) - 22:00 (Fri)

[USDSEK]
23:00 (Sun) - 22:00 (Mon)
23:00 (Mon) - 22:00 (Tue)
23:00 (Tue) - 22:00 (Wed)
23:00 (Wed) - 22:00 (Thu)
23:00 (Thu) - 22:00 (Fri)

[CFD (Metal, Index)]
23:00 (Sun) - 22:00 (Mon)
23:00 (Mon) - 22:00 (Tue)
23:00 (Tue) - 22:00 (Wed)
23:00 (Wed) - 22:00 (Thu)
23:00 (Thu) - 22:00 (Fri)

[CFD Energy (excluding OILUK_USD)]
23:00 (Sun) - 22:00 (Mon)
23:00 (Mon) - 22:00 (Tue)
23:00 (Tue) - 22:00 (Wed)
23:00 (Wed) - 22:00 (Thu)
23:00 (Thu) - 22:00 (Fri)

[OILUK_USD]
02:00 (Mon) - 22:00 (Mon)
01:00 (Tue) - 22:00 (Tue)
01:00 (Wed) - 22:00 (Wed)
01:00 (Thu) - 22:00 (Thu)
01:00 (Fri) - 22:00 (Fri)

[Cryptocurrency CFD]
22:05 (Sun) - 22:00 (Mon)
22:05 (Mon) - 22:00 (Tue)
22:05 (Tue) - 22:00 (Wed)
22:05 (Wed) - 22:00 (Thu)
22:05 (Thu) - 22:00 (Fri)
22:05 (Fri) - 22:00 (Sat)
22:05 (Sat) - 22:00 (Sun)


Also, along with the above changes, there will be server maintenance for MT4/MT5 during the following period.


【Maintenance Schedule】
31 Dec (Sat) 01:00 - 03:00 (GMT +0)
※End time may vary depending on the maintenance progress.

The following servers are subject to the maintenance:
MT4　LIVE1, LIVE3, LIVE4, LIVE5, DEMO, DEMO2
MT5　LIVE1, DEMO

Login and transactions in MT4/MT5 LIVE accounts and demo accounts will be suspended.
MT4/MT5/BBT services will also be stopped during the maintenance.
We apologize for the inconvenience and ask for your understanding in advance.
(※Included Cryptocurrency CFD trading)


After the maintenance, You will need to login again and the time displayed on MT4/MT5 will be adjusted to winter time (GMT +2).

For users who need to change their time setting of EA and other indicators, please arrange accordingly.

Sorry for the inconvenience caused. Your kind understanding is much appreciated.

If you have any inquiries, please contact our Customer Support Team.
Thank you for your support.

Dear Customers

Thank you for trading with BigBoss.

CRYPTOS Maintenance will be conducted in conjunction with the BTC (Bitcoin) hard fork.
Please refer to the details below.

【Maintenance Schedule】
29th October, Thu 08:00 - 2 November, Mon 03:00(GMT +0)
※End time may vary depending on the maintenance progress.

【Maintenance Target】
BTC-related trading (BTCUSDT, BTCJPY, ETHBTC) on Cryptocurrency exchange platform “CRYPTOS”

During the maintenance period, trading of BTC-related instruments will be temporarily unavailable.
Furthermore, prices may fluctuate significantly before and after the hard fork. To prevent potential risks to assets, plesase refrain from deposits, withdrawals, and fund transfers of BTC during this period.

We apologize for the inconvenience and appreciate your understanding and cooperation in protecting your valuable assets and personal information.
If you have any inquiries, please contact our Customer Support Team.