FAQ
FAQ about Standard Account or Pro Spread Account
Opening Accounts・Documents
For customers who applied for Quick Open Accounts:
If you did not receive any notifications, please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
For customers who applied for Open Accounts or Create New Accounts:
It usually takes 0-1 business day to finish account opening.
If you did not receive any notifications,
there is a high possibility that your application has not been approved or the notification was sent to your spam folder.
Please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
Quick Open Account
※Account verification (KYC) must be done before any withdrawals.
Please click here for Quick Open Account.
Standard Open Account
※Any documents which are not clear enough to identify or edited with mosaic are not acceptable.
Proof of Identification Documents
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
For security purposes, we would require you to submit a self-taken photo holding the identification document.
Within the photograph, your facial features, to your forearms must be clearly seen.
※Proof of Identification document and Proof of address has to be two separate documents.
Proof of address
Examples
■ Proof of Residency ■ Utility Bills ■ Bank Statements
■ Any other public organization issued letters has to be within past 3 months
※Proof of Identification document and Proof of address has to be two separate documents.
However, when multiple accounts are opened, our compliance department may review your application(s).
You may apply for additional accounts through My Page.
Please note that if it is found that a large number of accounts have been opened, it will be subject to account freeze or other measures will be taken.
In addition, regarding the bonuses we distribute in campaigns, each person is entitled to receive bonus once.
Please be aware that if it is found that you have registered accounts by using multiple email addresses and have received the bonus fraudulently,
you will be subject to supervision and an account freeze.
Standard Account and ProSpread Account
Premier Account
It does not mean BigBoss would be using your funds to trade on the market.
Please check with your Fund Manager or affiliate for more information.
Instead, upon fund deposit, your funds will be accessed by your Fund Manager/affiliate to trade on your behalf.
You will not know the actual trading situation unless your Fund Manager informs you.
You may see the trade results from your account balance after some time.
Deposits
After logging in, you may click here to proceed to 'Fund My Account' page.
Please send the following details and a deposit slip to support@bigboss-financial.com for deposit data checking.
●User Name:
●Remitter's Name:
●Deposit date:
●Amount:
●Trading Account Number:
*For MT4 trading account: 6-digit account number starting from 6, 7 or 8
*For MT5 trading account: 7-digit account number starting from 90
*For FOCREX account: 10-digit account number starting from 80
*Trading Account Number is not your bank account number.
For Remittance/ Bank Transfer from Overseas
Your deposit will be credited to your account as soon as we
confirmed
the receipt of the deposit from your bank account
to our designated account.
Please make sure to send your payment information and a deposit slip
to support@bigboss-mail.com after the transfer.
It normally takes 2-5 business days to
receive remittance/transfer, depending on the bank(s).
However, your remittance/transfer will not be successfully credited to your account in the following cases.
If your deposit has not been credited within 5 business days, please contact our support desk by support@bigboss-mail.com.
For Remittance/ Bank Transfer from a Bank in Japan
Your deposit will
be credited immediately
to your trading account upon our receipt of your transfer
if there is no problem with the transfer information.
※For a large amount of deposit, we may have to
examine carefully with our compliance team to approve the
deposit.
In that case, please note that it may take longer than usual for
your deposit to be reflected.
If your deposit is not credited to your trading account after a while, please contact our support desk by support@bigboss-mail.com so that we can investigate the situation.
For other deposit methods
It normally takes 0-1 business days
to credit your deposit to your trading account.
For deposit by cryptocurrencies, it takes
0-2 business days to
credit the deposit to your trading account.
If your deposit is not credited to your trading account after a while, please contact our support desk by support@bigboss-mail.com so that we can investigate the situation.
※Regardless of the deposit methods, if the account balance is negative and we need to make up for it (credit offset or zero cut), it will take 0-2 business days to credit a deposit to trading account upon our receipt of your transfer.
Trading
Please be aware that the higher the leverage, the higher the returns would be but would also mean possibly higher lost.
The leverage varies based on your balance.
For details, please check here.
The leverage 1111:1 is the only option for account opening in the
case of standard accounts and spread accounts.
※For details, please check here.
A standard lot for forex = 100,000 units of base currency.
The minimum order per transaction is 0.01 lot (1000 units).
For more information, please refer to 'BigBoss Trading account
Comparison Chart' here。
Rate x Unit of currency transacted x transaction volume ÷ leverage = Margin
On standard and pro spread account , the margin call marks at 50％ of margin level.
On standard account and pro spread account, stop out occurs below 20% of margin level.
There is no transaction fee for standard accounts.
* Click HERE for Short-time position closing fees for cryptocurrency CFD.
For Pro Spread accounts, there is a transaction fee as below:
1Lot $ 4.5 one way ($ 9 round trip)
Winter GMT＋2, Summer GMT＋3
- Summer
- (Sun) 9:05pm ～ (Mon) 9:00pm
- (Mon) 9:05pm ～ (Tue) 9:00pm
- (Tue) 9:05pm ～ (Wed) 9:00pm
- (Wed) 9:05pm ～ (Thu) 9:00pm
- (Thu) 9:05pm ～ (Fri) 8:55pm
- Winter
- (Sun) 10:05pm ～ (Mon) 10:00pm
- (Mon) 10:05pm ～ (Tue) 10:00pm
- (Tue) 10:05pm ～ (Wed) 10:00pm
- (Wed) 10:05pm ～ (Thu) 10:00pm
- (Thu) 10:05pm ～ (Fri) 9:55pm
- Summer
- (Sun) 10:00pm ～ (Mon) 9:00pm
- (Mon) 10:00pm ～ (Tue) 9:00pm
- (Tue) 10:00pm ～ (Wed) 9:00pm
- (Wed) 10:00pm ～ (Thu) 9:00pm
- (Thu) 10:00pm ～ (Fri) 8:55pm
- Winter
- (Sun) 11:00pm ～ (Mon) 10:00pm
- (Mon) 11:00pm ～ (Tue) 10:00pm
- (Tue) 11:00pm ～ (Wed) 10:00pm
- (Wed) 11:00pm ～ (Thu) 10:00pm
- (Thu) 11:00pm ～ (Fri) 9:55pm
- Summer
- (Sun) 9:05pm ～ (Mon) 9:00pm
- (Mon) 9:05pm ～ (Tue) 9:00pm
- (Tue) 9:05pm ～ (Wed) 9:00pm
- (Wed) 9:05pm ～ (Thu) 9:00pm
- (Thu) 9:05pm ～ (Fri) 9:00pm
- (Fri) 9:05pm ～ (Sat) 9:00pm
- (Sat) 9:10pm ～ (Sun) 9:00pm
- Winter
- (Sun) 10:05pm ～ (Mon) 10:00pm
- (Mon) 10:05pm ～ (Tue) 10:00pm
- (Tue) 10:05pm ～ (Wed) 10:00pm
- (Wed) 10:05pm ～ (Thu) 10:00pm
- (Thu) 10:05pm ～ (Fri) 10:00pm
- (Fri) 10:05pm ～ (Sat) 10:00pm
- (Sat) 10:10pm ～ (Sun) 10:00pm
For details, please check here.
Forex, CFD(Metal, Index, Energy)
※Business session ending time as below:
・Summer Time: 21:00 (GMT+0)
・Winter Time: 22:00 (GMT+0)
There will be no swap point updates on the weekend.
So for the swap point, which is supposed to be given out on the weekend, will be given out at the end of the business session on Wednesday.
※For example,
・For Monday position, at the end of the business session, 21:00 or 22:00 (GMT + 0), will give out a 1-day swap point.
・For Friday position, at the end of the business session, 21:00 or 22:00 (GMT + 0), will give out a 1-day swap point.
・For Wednesday position, at the end of the business session, 21:00 or 22:00 (GMT + 0), will give out a 3-day swap point.
Cryptocurrency CFD Swap
(GMT +0)
* Cryptocurrency CFD swap will be reflected on your account on Saturdays and Sundays, instead of 3-day swaps including the weekend’s reflecting at the end of the session on Wednesday.
How to use MT5/MT4
※It is only applicable for the customers whose account number is 7 digits starting from 90.
When you log in to MT5 for the first time, if "BIGSolutions-LIVE1" isn’t shown on the server list, please enter "live51.bigboss-financial.com:443" as the server name.
You can directly select "BIGSolutions-LIVE1" from the server list when you log in next time.
※This is for the customers whose account number starts from 80,81 or 82.
When logging in to MT4 for the first time, if the server "BIGSolutions-LIVE5" didn't show on the list for selection, please enter "live21.bigboss-financial.com:446" as the server name.
From your second time login, you can directly select "BIGSolutions-LIVE5" from the server list.
※It is only applicable for the customers whose account number starts from 73, 74, 75 or 76.
When logging in to MT4 for the first time, if the server "BIGSolutions-LIVE4" didn't show on the list for selection, please enter "live16.bigboss-financial.com:446" as the server name.
From your second time login, you can directly select "BIGSolutions-LIVE4" from the server list.
※This is for the customers whose account number starts from 67,68,69,70 or 71
When logging in to MT4 for the first time, if the server "BIGSolutions-LIVE3" didn't show on the list for selection, please enter "live11.bigboss-financial.com:444" as the server name.
From your second time login, you can directly select "BIGSolutions-LIVE3" from the server list.
※This is for the customers whose account number starts from 60, 61, 62, 63, 64, 65 or 66.
When logging in to MT4 for the first time, if the server "BIGBOSSHoldings-LIVE2" didn't show on the list for selection, please enter "live06.bigboss-financial.com:444" as the server name.
From your second time login, you can directly select "BIGBOSSHoldings-LIVE2" from the server list.
Please refer to the following video.
DEMO Server
MT5 : BIGSolutions-LIVE1
MT4 : BIGSolutions-DEMO2
Demo Standard Account
MT5 : Demo Standard USD(USD Account), Demo Standard JPY(JPY Account)
MT4 : BBU-SQ(USD Account), BBJ-SQ(JPY Account)
Demo Pro Spread Account
MT5 : Demo Pro Spread USD(USD Account), Demo Pro Spread JPY(JPY Account)
MT4 : BPU-PRO(USD Account), BPJ-PRO(JPY Account)
※Please memo and keep your account number and password of your demo account(s) for yourself.
※If it does not work after pressing the button “Next” , please try the following steps.
1. Change the default county code.
2. Revise the county code to the original one.
The problem should be solved normally.
However, demo accounts which have not been used for more than a year since the last login will be closed.
You may open new demo account at any time afterwards.
Please follow the instructions as below regarding to the account type.
Standard Account
Please confirm whether the currency pair you have chosen is without [.pro]
Example:
Available: USDJPY
Unavailable: USDJPY.pro
If you have chosen a currency pair with [.pro], please change to the one without [.pro] at the end to display the chart.
Pro Spread Account
Please confirm whether the currency pair you have chosen is with [.pro] or not.
Example:
Available: USDJPY.pro
Unavailable: USDJPY
If you have chosen a currency pair without [.pro], please change to the one with [.pro] at the end to display the chart.
If there is no currency pair with [.pro] at the end, please check the following video to make the MT4 show all the currency pairs.
Besides, we also prepared several videos about how to use MT4.
you have any problem about it, please click here for your reference.
Please follow the instructions as below regarding to the account type.
Standard Account
Please confirm whether the currency pair you have chosen is without [.pro]
Example:
Available: USDJPY
Unavailable: USDJPY.pro
If you have chosen a currency pair with [.pro], please change to the one without [.pro] at the end to display the chart.
Pro Spread Account
Please confirm whether the currency pair you have chosen is with [.pro] or not.
Example:
Available: USDJPY.pro
Unavailable: USDJPY
If you have chosen a currency pair without [.pro], please change to the one with [.pro] at the end to display the chart.
If there is no currency pair with [.pro] at the end, please check the following video to make the MT4 show all the currency pairs.
Besides, we also prepared several videos about how to use MT4.
you have any problem about it, please click here for your reference.
Please follow the instructions as below regarding to the account type.
Standard Account
Please confirm whether the currency pair you have chosen is without [.pro]
Example:
Available: USDJPY
Unavailable: USDJPY.pro
If you have chosen a currency pair with [.pro], please change to the one without [.pro] at the end to display the chart.
Pro Spread Account
Please confirm whether the currency pair you have chosen is with [.pro] or not.
Example:
Available: USDJPY.pro
Unavailable: USDJPY
If you have chosen a currency pair without [.pro], please change to the one with [.pro] at the end to display the chart.
If there is no currency pair with [.pro] at the end, please check the following video to make the MT4 show all the currency pairs.
Besides, we also prepared several videos about how to use MT4.
you have any problem about it, please click here for your reference.
The operation steps are briefly as below.
- Open your Account History in your MT4 terminal window.
- Use the account history to export a report.
Please refer to the video below for the details.
In addition, there are also some videos about MT4 tutorials we provide for you.
If you have other problems or questions, please click here to find more for your reference.
MT5/MT4 can be installed in Mac.
Please check here for details.
Withdrawals
International Bank Transfers and BXONE etc. are available.
Please login in to MyPage and check the other withdrawal methods.
BigBoss charges $20 for USD account or 2000 yen for JPY account per withdrawal, regardless the amount.
After deduction of handling fee, usually it takes about 2-5 working days
for transferred amount to reflect on your account.
※It would usually take a little longer to process withdrawals above $50000. Thank you for your understanding.
Unfortunately we cannot do that.
We would suggest you to cancel your withdraw application and re-apply
again with the correct amount.
You may view your withdrawal history here
upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
Proceed to ‘Fund History’ located at the top bar and select ‘Withdrawal
history’.
Click ‘Cancel application’ once.
A Cancellation report email will be sent to you from our customer
support.
You may view your withdrawal history here
upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
※You will not be able to withdraw partial funds that falls under the
following criteria:
・Funds deposited through credit cards within past 2 months.
・Funds that are required to maintain a healthy margin to maintain your
current trading position.
A SWIFT code is an international bank code that identifies particular
banks worldwide.
e.g.The Hongkong and Shanghai Banking Corporation Limited HSBCHKHHHKH
If in doubt，please check with your bank to confirm the details.
As Premier account holders, your funds are being managed by your fund
manager, who usually is at a state of position holding on your
behalf.
Therefore you might not be able to withdrawal above a certain amount at
a time.
Please contact your Fund Manager should you have needs to withdraw funds
above the available limit.
We do not limit withdrawals, but due to the nature of Premier Accounts,
there are rules decided between you and your Fund Manager.
We are unable to answer questions regarding withdrawal refusals from
your Fund Manager.
Please contact your Fund Manager should you have needs to withdraw funds
above the available limit.
You may also not be able to withdraw funds that falls under the
following criteria:
・Funds deposited through credit cards within past 2 months
Transfers
Transfer would take 0-1 working days.
Do take note that when you transfer fund to other currency account, the
fund is exchanged based on the market rate.
Proceed to ‘Fund History’ located at the top bar and select ‘Transfer
history’.
Click ‘Cancel application’ once. A Cancellation report email will be
sent to you from our customer support.
You may click
here to proceed to view your fund transfer history.
※ Depending on situation and timing, there might be a possibility that you may not make it in time after the application is processed.
A 'Cancellation Report' email will be sent to you from our customer
support should your cancellation is successful.
As Premier account holders, your funds are being managed by your fund
manager, who usually is at a state of position holding on your
behalf.
Therefore you might not be able to transfer above a certain amount at a
time.
Please contact your Fund Manager should you have needs to transfer funds
above the available limit.
We do not limit transfers, but due to the nature of Premier Accounts,
there are rules decided between you and your Fund Manager.
We are unable to answer questions regarding transfer refusals from your
Fund Manager.
Please contact your Fund Manager should you have needs to transfer funds
above the available limit.
Personal Information
We would require you to send us a Proof of Identification Document and a
new Proof of address (dated to the
past 3 month).
Please send a copy to support@bigboss-mail.com
and our customer support staff will verify and update for you.
Old Email Address: ○○○○＠○○○○.○○
New Email Address: ●●●●＠●●●●.●●
Your photograph, your name, your birthday and expiry date (if any) has to be clearly seen on the document.
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
Regarding our regulations, there will be no procedure for canceling an
account.
If you do not reuse your account(s) within a certain period after
withdrawing all the funds, we might freeze your account(s) at any
time.
For personal data management, we accommodate clear as well as the latest
individual data privacy policy.
Bonus
There will be a cancellation of all the Bonus if there is any withdrawal from one of client’s trading account(s).
There will be a cancellation of Bonus if there is a transfer from a trading account, while the cancelled Bonus will not be redistributed to the destination trading account.
There will be a cancellation and termination when any illegal trading patterns is found.
● Trading account balance is minus
● There is Credit in the account
● Unclosed position is not positive
● No illegal trading patterns is found
When satisfying the conditions above, Credit will be moved to reset the minus balance to zero. Negative balance protection service will be offered if Credit is not adequate to return the balance to zero.
BigBoss Points (BBP)
The exchange rate from BigBoss points (BBP) to credits is 6BBP = $1.00, which means $0.167 per BBP, with the third decimal place rounded down.
Exchange Example) For USD Account
16BBP x $0.167 = $2.67
When exchanging points to a JPY account, the calculated USD amount will be exchanged with USD/JPY rate at the time of the point exchange, and credit will be granted.
Accounts other than Standard Accounts, Pro Spread Accounts, and MASS Standard Accounts are not eligible for BigBoss Points.
BigBoss points will not be counted for transactions with a position holding time of less than 10 minutes in a target account.
BigBoss Points (BBP) you have earned should always be valid, except if there is no deposit or transaction for 30 days from the last transaction date, in which case all BigBoss Points (BBP) you have earned will be forfeited.
If there is no deposit or transaction for 30 days from your last trading date, all BigBoss points (BBP) you have earned will expire and your holding points will be reset to 0.
BigBoss Points will expire on points (BBP) on all accounts you hold, not on a per-account basis.
FAQ about FOCREX
Opening Accounts・Documents
For customers who applied for Quick Open Accounts:
If you did not receive any notifications, please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
For customers who applied for Open Accounts or Create New Accounts:
It usually takes 0-1 business day to finish account opening.
If you did not receive any notifications,
there is a high possibility that your application has not been approved or the notification was sent to your spam folder.
Please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
Quick Open Account
※Account verification (KYC) must be done before any withdrawals.
Please click here for Quick Open Account.
Standard Open Account
※Any documents which are not clear enough to identify or edited with mosaic are not acceptable.
Proof of Identification Documents
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
For security purposes, we would require you to submit a self-taken photo holding the identification document.
Within the photograph, your facial features, to your forearms must be clearly seen.
※Proof of Identification document and Proof of address has to be two separate documents.
Proof of address
Examples
■ Proof of Residency ■ Utility Bills ■ Bank Statements
■ Any other public organization issued letters has to be within past 3 months
※Proof of Identification document and Proof of address has to be two separate documents.
You may open an account if you are above 18 years of age and below 80 years of age.
All tradings will be carried out on our own platform but not on MT4.
Please refer to the link below for further details.
https://focrex.com/
Deposits
After logging in, you may click here to proceed to 'Fund My Account' page.
Please send the following details for deposit data checking.
●User Name
●Deposit date
●Amount
●MT4 Trading Account Number
(6 digit account number starting from 6, 7, or 8; 10 digit account number starting from 1010; FOCREX account number starting from 80)
※MT4 account number is not your bank account number.
For Remittance/ Bank Transfer from Overseas
However, your deposit cannot be credited immediately to your account for the following cases.
If so, please directly contact our customer support team.
For Remittance/ Bank Transfer from a Bank in Japan
However, your remittance will not been successfully credited to your account if your name and your trading Account Number of BigBoss are not accurately filled in the blank of Remitter.
If so, please directly contact our customer support team.
Others
However, your deposit cannot be credited immediately to your account for the following cases.
Withdrawals
| Withdrawal Fee |
|
|---|
After deduction of handling fee, usually it takes about 2-5 working days
for transferred amount to reflect on your account.
※It would usually take a little longer to process withdrawals above $50000. Thank you for your understanding.
Unfortunately we cannot do that.
We would suggest you to cancel your withdraw application and re-apply
again with the correct amount.
You may view your withdrawal history here
upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
Proceed to ‘Fund History’ located at the top bar and select ‘Withdrawal
history’.
Click ‘Cancel application’ once.
A Cancellation report email will be sent to you from our customer
support.
You may view your withdrawal history here
upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
※You will not be able to withdraw partial funds that falls under the
following criteria:
・Funds deposited through credit cards within past 2 months.
・Funds that are required to maintain a healthy margin to maintain your
current trading position.
A SWIFT code is an international bank code that identifies particular
banks worldwide.
e.g.The Hongkong and Shanghai Banking Corporation Limited HSBCHKHHHKH
If in doubt，please check with your bank to confirm the details.
Transfers
Transfer would take 0-1 working days.
Do take note that when you transfer fund to other currency account, the
fund is exchanged based on the market rate.
Proceed to ‘Fund History’ located at the top bar and select ‘Transfer
history’.
Click ‘Cancel application’ once. A Cancellation report email will be
sent to you from our customer support.
You may click
here to proceed to view your fund transfer history.
※ Depending on situation and timing, there might be a possibility that you may not make it in time after the application is processed.
A 'Cancellation Report' email will be sent to you from our customer
support should your cancellation is successful.
Personal Information
We would require you to send us a Proof of Identification Document and a
new Proof of address (dated to the
past 3 month).
Please send a copy to support@bigboss-mail.com
and our customer support staff will verify and update for you.
Old Email Address: ○○○○＠○○○○.○○
New Email Address: ●●●●＠●●●●.●●
Your photograph, your name, your birthday and expiry date (if any) has to be clearly seen on the document.
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
Regarding our regulations, there will be no procedure for canceling an
account.
If you do not reuse your account(s) within a certain period after
withdrawing all the funds, we might freeze your account(s) at any
time.
For personal data management, we accommodate clear as well as the latest
individual data privacy policy.