Customer Support

Transaction Investigation　Appeal Submission

Notice

Please be advised that this page is for users who wish to request an appeal regarding the results of transaction investigation conducted by BigBoss.
*Customer Support business hours: Monday to Friday, 01:00 ~16:00 GMT
Due to the detailed examination required for appeal requests, please anticipate that it may take longer than usual to receive a response.

・Proof of Identity must be submitted. (An government-issued document with your photograph, name, birthday and expiry date)
・The reference number found in the subject line of the transaction investigation email must be entered correctly.

Thank you for your understanding and cooperation.

Please enter the reference number found in the subject line of the transaction investigation email correctly.
File Formats: JPG, JPEG, PNG, HEIC, GIF, PDF
Maximum file size: 10MB
Please upload a government-issued ID document, such as an ID card, passport, or driver's license
Providing more detail will allow us to assist you effectively.
Collection and Use of Personal Information

Your personal information will be used solely for the purpose of appeal and our response.

・Please use the email address registered with BigBoss for identity verification.
・All submitted documents will be handled in a secure manner and will be deleted upon verification.

To safeguard personal information, please be advised that request from a non-registered email address will not be accepted.